Shipping & Returns

Shipping:

All goods are shipped Ex Fired Art Australia's Sydney warehouse. All freight and despatch charges are the responsibility of the purchaser.

Ship as soon as possible - We will pack your goods and find the best freight price from a reliable freight company or Australia Post and ship the goods WITHOUT confirming the freight cost with you first.

Pack and Confirm - We will pack your goods and find the most reasonable freight quote from a reliable freight company or Australia Post. We will then confirm this freight cost with you prior to shipping. Goods will be held for a maximum of five days once we have advised the freight cost.

Returns:

Do not return any goods without prior permission from Fired Art Australia.

If Fired Art Australia misinterprets your order, you may return the goods for full replacement, provided the goods are in good condition and the error is reported to Fired Art Australia within seven days after delivery of the goods. If returning goods other than error or a defect in the goods, freight must be pre-paid by you and a 10% restocking and handling fee may be charged.

Australian Consumer Guarantee: Fired Art Australia warrants that all goods sold are free from defects in materials and workmanship as at the date of despatch by Fired Art Australia. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Kiln Warranty:

All Evenheat Ceramic, Glass, PMC and Knife kilns come with a ONE YEAR warranty.

  Evenheat Kilns Warranty Information